Troubleshooting

Messages below are what Claude shows you, quoted from the server.

"You are not signed in to GoHighLevel. Run ghl_login to sign in."

You haven't signed in to GoHighLevel yet, or your session has ended (they last about 30 days). Ask Claude to sign you in, or use Sign in to GoHighLevel on Sub-accounts. See Signing in to GoHighLevel.

"Sub-account … is not chosen for Claude"

Your organisation hasn't switched that sub-account on. An admin chooses it under Sub-accounts (and pays for it under Billing).

"… is not paid for; the free trial covers only the first sub-account chosen."

During the trial only one sub-account is covered. Pay for the others under Billing, or ask Claude for a payment link. See Pricing and billing.

"The free trial for … has ended and it is not paid for."

Pay for the sub-account under Billing, or ask Claude for a payment link.

Claude can't see a sub-account I chose

Your own GoHighLevel login must be able to open it too. If it's new in GoHighLevel, click Refresh from GoHighLevel on Sub-accounts.

A tool is missing, or deleting is refused

An admin switched it off under Tools & permissions.

The code from GoHighLevel doesn't arrive

Check your spam folder, then start the sign-in again — codes expire after a few minutes.

Payment declined: "Payment mode not enabled" or "Card not supported"

The card must support international payments in USD and recurring payments. Try another card; the reason is shown on Billing.

Claude doesn't show the tools

Check the connector is switched on in the chat's tools menu, then run Test connection on Connect Claude in the panel.

Claude asks me to sign in again

Claude connections refresh themselves while used. After 30 days without use, or if an admin removed you or turned you off, sign in again.

Still stuck? Use the contact page.